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Shipping & Delivery Policy

All orders are shipped from our international suppliers (mainly China, with some from Turkey, Sweden, and the United States). Delivery is made via reliable postal services with tracking.

Processing Time Once payment is confirmed, your order is processed and shipped within 5 to 7 business days.

Delivery Time Estimated delivery time is 15 to 35 business days after shipping, depending on the destination country.

• United States: 7–25 business days

• United Kingdom: 10–28 business days

• Mexico: 10–25 business days

• Uruguay: 14–30 business days

You will receive a tracking code via email 5 to 7 business days after payment confirmation. Please note that it may take an additional 5–10 days for the tracking to show movement online.

Important Notes

• Shipping times may be longer during peak periods, holidays, or due to customs delays.

• All import taxes, duties, and customs fees (if applicable) are the responsibility of the buyer.

• Free shipping is offered on orders over US$150.

Tracking We provide a tracking number for every order. You can track your package using the link we send or on the official postal service website. In some cases, we also provide alternative tracking links until the main system updates.

Address Accuracy Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.

Recipient Not Available Carriers usually make 2–3 delivery attempts. If no one is available to receive the package, it may be held at the local post office or returned to sender. In such cases, additional shipping fees may apply for reshipment.

Returns & Exchange Policy

At Seu Manto, we are committed to your satisfaction. Please read our return policy carefully before making a purchase.

1. Defective or Damaged Items If your item arrives damaged or with a manufacturing defect, you have 7 calendar days from the date of delivery to request a return or exchange. We will cover the return shipping costs and fully refund the item or send a replacement.

2. Wrong Size If the size is incorrect, you have 7 calendar days from delivery to request an exchange. The customer is responsible for the return shipping cost. Once we receive the item, we will ship the correct size.

Important:

• We do not accept returns or exchanges on personalized/custom items.

• Please check the size chart carefully before purchasing.

• Products are photographed in studio conditions with lighting effects. Slight color variations between photos and the actual product may occur.

• We do not accept returns on items without the original tags.

All returns must be in unused condition with original packaging and tags whenever possible.

Thank you for shopping with Seu Manto. We truly appreciate your understanding and support.